IT Support

1. Maintain Customer IT Infrastructure like Servers, Desktops, Laptops, Switches, WiFi Devices, Configuration of Emails for end users
2. Troubleshoot, diagnose and resolve user end PCs/Laptops software issues.
3. Knowledgeable in Mocrosoft Office 2013/2016/2019 & 365 applications.
4. Firewall installation and administration, VPN configuration
5. Installation of Antivirus • Installation and maintenance of Backup
6. Installation and configuration of IP Telephony
7. Handling AMC Customers
8. Coordinating with Vendors to create, escalate and solve the issues related to Email, Backup, Server administration

Skills

1. Managing system upgrade and new systems migration. Responsible for backup and storage of data.
2. Analytical and logical problem solving skills.
3. Ability to work independently and prioritize work based upon business needs