Spa Therapist
Scope of Position:
Fostering the health and wellbeing of our guests, The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Willow Stream Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.
Summary of Responsibilities:
Reporting to the Spa & Recreation Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Welcome guests to the Spa and ensure they have a safe and enjoyable experience
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Possess knowledge about all aspect of Willow Stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
- Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times
- Performs all massage, body treatments, and aesthetic services as certified or trained to do so
- Ensures individualized guest service through acknowledging and responding to needs and expectations
- Reviews guest’s medical history/ waiver and all information, prior to performing each treatment
- Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order
- Maintains proper supplies of professional products, towels, and other supplies in treatment rooms
- Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities
- Assists members and guests with the use of sauna, steam, whirlpool, etc
- Handles guest complaints and solves problems to the degree possible
- Works with related hotel departments to ensure efficiency in meeting guest needs
- Contributes to the team environment by assisting spa colleagues in all areas
- Participates in the orientation and training of all colleagues assigned to Willow Stream Spa
- Follows Occupational Health and Safety regulations
- Assist in promoting the facility and organize special events as required
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
Qualifications:
- Highly responsible & reliable
- Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in English language (verbal and written) with a second or third language as an asset
- Must be able to handle a multitude of tasks in an intense, ever changing environment
- Must be flexible in terms of working hours, and able to work with little or no supervision
- Must possess international qualifications for massage, face, and body therapy
- Minimum of two-year experience in spa industry or hospitality an asset