Freight Forwarding Manager

The Freight Forwarding Manager will be responsible for managing the endtoend freight forwarding operations including coordinating shipments optimizing routes managing customs processes and ensuring compliance with regulations. The ideal candidate will have at least 5 years of experience in freight forwarding and logistics operations in the GCC region with a deep understanding of local customs regulations transportation and supply chain management.

Key Responsibilities:

• Oversee the daily operations of the freight forwarding team ensuring smooth handling of shipments from origin to destination.
• Coordinate the movement of air sea and land freight ensuring timely delivery and adherence to customer expectations.
• Optimize transportation routes freight consolidation and scheduling to reduce costs and improve service efficiency.
• Ensure proper documentation for each shipment including customs paperwork bills of lading and import/export licenses.
• Act as the primary contact for clients and vendors regarding shipment inquiries delivery schedules and operational issues.

• Ensure full compliance with GCC import/export regulations and customs laws for all shipments.
• Coordinate with customs authorities to ensure the timely clearance of goods minimizing delays.
• Stay updated on customs regulations tariffs and trade laws specific to the GCC region to ensure smooth operations.
• Manage and supervise a team of freight forwarding staff ensuring proper training and performance management.
• Work closely with other departments (sales procurement warehouse and customer service) to ensure seamless coordination of freight activities.
• Set KPIs for the team and ensure performance targets are met.
• Foster a culture of teamwork accountability and continuous improvement within the freight forwarding department.
• Build and maintain strong relationships with clients suppliers and service providers.
• Provide highlevel support to clients addressing any operational issues claims or service concerns promptly.
• Monitor customer satisfaction and make recommendations for improvements in service delivery.
• Monitor and control the freight forwarding budget ensuring costeffectiveness while maintaining high service levels.
• Negotiate competitive rates with shipping lines airlines and transport companies to optimize operational costs.
• Review freight invoicing payments and cost management processes to ensure accuracy and profitability.
• Identify potential risks and disruptions in the supply chain and develop contingency plans.
• Resolve operational challenges such as delays damages and lost shipments ensuring a minimal impact on customers.
• Ensure all safety and security standards are adhered to during the transportation of goods.

Qualifications & Skills:

• Bachelors degree in Logistics Supply Chain Management Business Administration or a related field.
• 5 years of experience in freight forwarding and logistics operations within the GCC region.
• Deep knowledge of customs regulations shipping documentation and freight management within the GCC and internationally.
• Strong understanding of air sea and land freight forwarding processes and best practices.
• Proven experience in team leadership client management and budget control.
• Excellent negotiation communication and interpersonal skills.
• Strong problemsolving skills and the ability to think on your feet in a fastpaced environment.
• Proficiency in logistics software MS Office and ERP systems.