Maintain complete knowledge of:
- Dining room layout table/seat/section numbers proper table setups room capacity hours of operation price range and dress code
- Restaurant reservation procedures
- Daily house count arrivals departures VIPs
- Scheduled inhouse group activities locations and times
- All department policies / service procedures
- Answer telephone within 3 rings using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation or cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments ensuring compliance to departmental standards.
- Ensure that all menus check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review the Reservation book preassign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat Guest accordingly to floor plan / being fair to each waiter.
- Show guests their table which has been designated to them
- Ensure that the guests are pleased with their table.
- Present the open menu to the guest.
- Ensure that the tables are set to the best service of the guest.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
- Maintain positive guest relations at all times.
- Be familiar with hotel services / activities to respond to guest inquiries accurately.
- Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
- Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
- Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
- Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime