XM Strategist - International Markets Middle East

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

XM Strategist International Markets (Middle East)

Why We Have This Role

• Our XM Strategists support our sales teams by bringing their years of experience and credentials to bear through defined client engagements ranging from executive coaching best practice sharing and vision setting through indepth workshops and shorter engagements with the goal of inspiring customers to choose Qualtrics as their technology of choice for Experience Management.
• This team dives deep on key deals and strategic accounts to positively influence time to close increase average deal size and drive an improvement in overall win percentage.
• The XM Strategist for our International business will act as an expert advisor across our core XM domains (customer employee and market research) for Enterprise customers looking to potentially start their programs with Qualtrics and existing brands looking to expand and elevate their programs.
• While most of your efforts will be focused in the presales environment this expert team is involved in a number of additional crossfunctional initiatives including inputting in product and product marketing direction content generation contributing to analyst reports/relationships speaking at and attending events and influencing accountbased marketing activity.

How Youll Find Success

• Thrive as a subject matter expert focused on presales engagements that build expand and close pipeline in the most critical accounts for the business with the most critical stakeholders and decision makers.
• Serve as a strategic partner to the sales team in key opportunities delivering outputs that help customers build their vision for experience management and design their roadmaps towards the art of the possible.
• Entrepreneurial Mindset: Take initiative to grasp the expected outcomes and context working independently to drive results.
• Effective Communication: Influence effectively at all levels creating trust and collaboration within the team.

How Youll Grow

• The XM category cuts across several standalone areas of professional expertise. In this role you will gain exposure not only to areas that align with your core areas of expertise (e.g. customer experience) but will also be afforded the opportunity to shadow and eventually own motions aligned to other areas under the XM umbrella (e.g. employee experience and market research).
• While this role is primarily designated to support a specific market / location it is not dedicated. As such there is opportunity to work across EMEA and the broader International group growing your experience across geographies and utilizing any industry or use case specific expertise you may have in collaboration with other strategists around the world
• Our customers lean on us as experts in this space we inspire them to think differently and help them inspire stakeholders across their organizations to mature their programs and become leading examples of XM. As the category and our product grows and evolves so do your skills with topics like omnichannel and AI being central to the way

Things Youll Do

• Work directly with sales teams pursuing key deals across quarters and years. These deals could range from large dollar deals with significant impact on shortterm company performance to important industry leaders who prefer to take a crawlwalkrun approach to XM. Either way your expertise and guidance will be essential to effectively meeting our customers needs.
• Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories.
• Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the Csuite / budget holders of our most valued customers.
• Influence gotomarket strategy for XM:
• Provide guidance to the PMM team on product positioning and messaging competitive intelligence and key trends influencing how we position and grow.
• Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility security procurement frameworks) and work with these groups to proactively address critical issues
• Provide guidance on thought leadership content to help build our brand in market. Be a visible strategic thought leader at our most strategic customer events

What Were Looking For On Your CV

• Experience working in or with enterprise teams owning CX (Customer Experience) EX (Employee Experience) or MR (Market Research) functions within namebrand organization
• Experience consulting on the design and implementation of Experience Management (XM) Programs Employee or Customer
• A strong knowledge of survey/assessment design change management consulting and quantitative or qualitative data analysis
• A strong understanding of industry trends and an ability to articulate for the layperson
• College degree in a related field (e.g. Psychology Business Social Sciences Economics etc.. Graduate degree preferred.
• Demonstrated ability to persuasively communicate complex concepts at the highest level within organizations and an ability to build relationships with strategic decision makers

What You Should Know About This Team

• We pride ourselves on being a team that not only understands but also contributes to the achievement of the companys primary objectives.
• Partnering with sales teams across different locations we foster a culture where smooth communication and collaboration reign supreme.
• Our team values the ability to take initiative work independently and accomplish key initiatives. Everyone is encouraged to think ahead anticipate potential issues and find ways to proactively conquer.

Our Teams Favorite Perks and Benefits

• Qualtrics Experience Program A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• In our offices we take pride in creating an open and collaborative work space.
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can as a result of our culture make their best possible contribution to our team

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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