Operations Assistant
نُشرت في :
21-01-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
About Company
We are a fastgrowing digital native marketing and distribution consumer goods company dedicated to managing and empowering brands that resonate with the diverse needs and desires of consumers in the markets we operate in. Operating from Dubai we leverage our deep understanding of the diverse local market and our strong network of partners to deliver outstanding results. Our focus is on providing customers & consumers with a wide range of highquality innovative products and services that enhance their lives.
Job Title: Operations Assistant
Reports To: Managing Director
Department: Management & Operations
Summary:
The Operations Assistant plays a crucial role in ensuring the smooth and efficient processing of customer orders from point of sale to final delivery. This role involves close collaboration with the fulfillment team and customers to maintain high levels of operational efficiency and customer satisfaction.
Essential Functions:
- Receive and process customer orders accurately ensuring product availability and correct customer information.
- Track orders and provide timely updates to customers on order status and delivery.
- Liaise with the fulfillment team to ensure accurate and timely order delivery.
- Monitor deliveries and address any potential delays or issues.
- Manage order changes cancellations and returns ensuring customer satisfaction.
- Serve as a point of contact for customers regarding order inquiries and delivery information.
- Resolve customer complaints effectively and escalate complex issues as needed.
- Maintain organized records of customer interactions and order documentation.
- Contribute to process improvements and operational efficiency initiatives.
- Assist the Managing Director with administrative tasks as required.
Competencies:
- Attention to Detail: High level of accuracy in processing orders and managing data.
- Organization and Time Management: Ability to prioritize tasks manage time effectively and meet deadlines.
- Communication Skills: Excellent written and verbal communication with customers fulfillment teams and management.
- ProblemSolving: Proactive approach to identifying and resolving orderrelated issues.
- Customer Focus: Commitment to providing excellent customer service and ensuring satisfaction.
- Computer Skills: Proficiency in using order management systems Microsoft Office Suite and other relevant software.
Requirements
Required Education and Experience:
- High school diploma or equivalent; Associates or Bachelors degree preferred.
- Proven experience in an administrative customer service or operations role.
- Experience with order processing and fulfillment is a plus.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
