Site IT Support SIS Analyst - Eaton

What youll do:

• Deployment configuration and support of hardware (PC laptop mobile printing etc.) client operating systems and productivity software for end users.
• Follow IT Service Management (ITSM) processes: asset management change management incident management request management problem management and project management to serve end users and maintain high levels of performance in achieving service level agreements.
• Responsible for annual refresh of IT disaster recovery plan as well as walkthrough of plan with stakeholders if required.
• Participate in application infrastructure security operational excellence initiatives and support activities as needed.
• Assist with support of sitebased IT systems.
• Participate in troubleshooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed.
• Identify opportunities for improvement.
• Liaison between IT and users to drive IT standards. Advocate influence and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.
• Participate in internal audits related to IT processes procedures software and systems. Influence budgeting forecasting and spending for IT infrastructure as required.
• Adhere to company policies and procedures always including but not limited to: ethics data protection information security human resources and compliance policies and procedures. Protect both Eatons physical and information assets.

Qualifications:

• Bachelors degree preferably in IT related disciplines
• Fluent in English Arabic language will be an asset
• Minimum 2 years IT experience required

Skills:

• MS Windows Operating Systems
• MS Office Suites
• Hardware PCs laptops mobile devices PC peripherals
• Working knowledge of other IT infrastructure network servers storage
• Understanding of Cybersecurity principles
• Ability to adapt and learn; to support complex IT environments that may contain various operating systems desktop network phone and mobile technology
• IT Service Management (ITIL) Asset Management Incident Management Request Fulfilment Problem Management and Change Management

What we offer you:

• Being part of a company that has been in business for more than 100 years is well known in the industry and has a major impact on the energy industry
• Work in a company that is commitment to Inclusion & Diversity and Sustainability
• Annual mentoring program Eaton University a reward and recognition system
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
• Strong agile and diverse team locally and globally
• Strong processes and stateoftheart systems and tools
• Structured employee development processes open feedback culture with development plans
• Detailed induction support and wellstructured onboarding
• Balance your work and life with a hybrid worktime model