UAE Senior Consultant Associate Manager Customer Experience

We are seeking a dynamic and resultsdriven Senior Consultant or Associate Manager to join our Customer Experience team in the UAE. The ideal candidate will have a strong background in consulting or agency environments with deep expertise in designing and implementing strategies that enhance customer experience across multiple touchpoints. This role involves working closely with clients to define and execute customer strategies that align with their business objectives utilizing a datadriven approach to deliver actionable insights and measurable results.

Key Responsibilities:

• Design innovative Customer Experience Strategies that enhance customer satisfaction and loyalty.
• Lead Service Design projects to improve customer interactions and service delivery across various channels.
• Formulate and implement Customer Strategy & Experience initiatives that align with clients business goals.
• Oversee CRM Strategy & Implementation efforts ensuring effective use of technology to support customer management processes.
• Design and optimize Marketing Sales and Service Operating Models to enhance operational efficiency and customer experience.
• Conduct Market Research and Competitor Analysis to provide clients with strategic insights into market trends and competitive positioning.
• Utilize Voice of Customer data to inform customer experience strategies and improve touchpoints.
• Map and define Customer Journeys to identify opportunities for improving customer interactions and experiences.
• Collaborate with crossfunctional teams to drive the successful delivery of customer experience initiatives.

Qualifications :

• Senior Consultant: 35 years of experience in customer experience marketing or a related field preferably within a consulting or agency environment. A Voice of Customer significant experience is preferred.
• Associate Manager: Over 6 years of experience in customer experience marketing or a related field with proven leadership and project management skills preferably within a consulting or agency environment.
• Strong knowledge and experience in Marketing and Sales Strategy Customer Service Strategy Service Design Customer Strategy & Experience CRM Strategy & Implementation and Operating Model Design.
• Demonstrated ability to conduct Market Research Competitor Analysis and interpret Voice of Customer data.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Exceptional communication and presentation skills with the ability to engage and influence senior stakeholders.
• Proactive selfmotivated and adaptable to a fastpaced and dynamic environment.
• Bachelors degree in Business Marketing or a related field; an advanced degree (MBA or equivalent) is a plus.
• Business proficiency in Arabic and English is a must 

Additional Information :

Joining Sia Partners means integrating into a globally recognized firm that fosters personal growth through our unique Sia Village concept which promotes a communitydriven culture reinforced by values of Excellence Entrepreneurship Innovation Teamwork Care & Support and Employee Wellbeing ensuring a fulfilling career path. 

What a career at Sia Partners offer you 

• Competitive compensation: an competitive salary and benefits package benchmarked against the market to ensure the most competitive offers. 
• Entrepreneurial spirit: Join us on an entrepreneurial journey that not only fosters innovation but also empowers you to drive your own success. Dive into a culture where your ideas shape the future. 
• Tailored career advocacy program: Receive dedicated support designed to help you achieve your professional aspirations. Our program pairs you with mentors who provide actionable feedback ensuring continuous progress and success in your career path. 
• Continuous growth: Engage with ongoing opportunities for learning and development particularly in new and emerging topics. Stay ahead of the curve by continually advancing your knowledge and skills. 

Our Commitment to Diversity 

Sia Partners is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs. 

At Sia Partners we believe in fostering a diverse equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. 

We are guided by the pursuit of understanding and take pride in being able to provide meaningful solutions to our clients unique challenges. We bring our whole selves to work and strive to listen observe understand and be understood. 

To learn more about our mission values and business sectors please visitour website 

Sia Partners is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs.