Customer Happiness Center Representative
نُشرت في :
20-11-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
As a Customer Happiness Center Representative you will be the first point of contact for customers handling inquiries concerns and feedback with a focus on providing an exceptional customer experience. You will represent the company in a friendly professional manner helping to resolve issues related to orders products and services for a food and beverage company. Your goal is to ensure customer satisfaction and retain their loyalty by delivering outstanding service.
Key Responsibilities:
- Handle Inbound and Outbound Calls: Respond to customer inquiries complaints and requests via phone chat or email.
- Order Support: Assist customers with placing orders tracking deliveries and resolving any issues related to their orders.
- Resolve Complaints: Listen to customer concerns investigate issues and provide appropriate solutions in a timely manner.
- Product Knowledge: Maintain a comprehensive understanding of the companys food and beverage offerings to effectively answer customer questions and recommend products.
- Escalation: Identify issues that require higherlevel support and escalate to the appropriate department when necessary.
- Follow Up: Ensure that any unresolved issues are followed up on and closed to the customers satisfaction.
- Maintain Customer Records: Accurately record customer interactions issues and resolutions in the system.
- Feedback Collection: Gather and record customer feedback to help improve service quality and customer experience.
- Adhere to Policies: Follow company guidelines protocols and policies when interacting with customers and resolving issues.
Requirements
- Experience: Previous experience in customer service roles is essential. The candidate should be adept at managing customer inquiries resolving complaints and providing empathetic support to ensure positive customer interactions.
- Communication Skills: The agent must have excellent English speaking and writing abilities to engage with a diverse customer base. Fluency in additional languages such as Arabic would be an added advantage.
- Call Handling and Organization: The agent should have the ability to answer and manage inbound calls efficiently prioritize them based on urgency and ensure proper followup.
- ProblemSolving Skills: Ability to think quickly provide solutions to customer issues while maintaining a positive attitude and escalate the case when necessary.
- Technical Skills: Proficiency in customer service software (CRM) Microsoft Office and the ability to quickly learn new tools especially for organizing data preparing reports and documenting customer feedback.
- Attention to Detail: Accurate data entry and attention to detail are important for maintaining records of customer interactions ensuring that followups are handled appropriately and that all details are logged.
- Positive and Professional Attitude: Should possess a positive attitude demonstrating professionalism in all interactions and contributing to a welcoming environment for both customers and colleagues
- Multitasking: Ability to handle multiple customer interactions and tasks at the same time.
- High School Diploma or equivalent; additional certifications in customer service are a plus.
Experience: Previous experience in customer service roles is essential. The candidate should be adept at managing customer inquiries, resolving complaints, and providing empathetic support to ensure positive customer interactions. Communication Skills: The agent must have excellent English speaking and writing abilities to engage with a diverse customer base. Fluency in additional languages, such as Arabic, would be an added advantage. Call Handling and Organization: The agent should have the ability to answer and manage inbound calls efficiently, prioritize them based on urgency, and ensure proper follow-up. Problem-Solving Skills: Ability to think quickly, provide solutions to customer issues while maintaining a positive attitude and escalate the case when necessary. Technical Skills: Proficiency in customer service software (CRM), Microsoft Office, and the ability to quickly learn new tools, especially for organizing data, preparing reports, and documenting customer feedback. Attention to Detail: Accurate data entry and attention to detail are important for maintaining records of customer interactions, ensuring that follow-ups are handled appropriately, and that all details are logged. Positive and Professional Attitude: Should possess a positive attitude, demonstrating professionalism in all interactions, and contributing to a welcoming environment for both customers and colleagues Multitasking: Ability to handle multiple customer interactions and tasks at the same time. High School Diploma or equivalent; additional certifications in customer service are a plus.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
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