Supervisor Guest Services Operators

Summary: As a Supervisor Guest Services Operators youll play a vital role in leading our team to provide exceptional service to our guests. Youll be the point of contact for guest inquiries ensuring that our standards of excellence are upheld. Your leadership will help create memorable experiences reflecting our commitment to luxury and hospitality.

Responsibilities

• Lead the Team: Supervise and motivate the Guest Services Operators providing guidance and support to ensure highquality service delivery.

• First Point of Contact: Greet callers and guests with warmth and professionalism setting the tone for a welcoming experience.

• Enhance Guest Experiences: Share insider tips about hotel amenities local attractions and dining options ensuring each interaction is special and personalized.

• Problem Resolution: Address guest concerns or complaints with a solutionoriented approach training staff on effective resolution techniques and escalating issues to management when necessary.

• Streamline Communication: Coordinate with various departments to connect guests with the right resources ensuring seamless service.

• Maintain Records: Oversee the accurate logging of calls messages and requests for followup ensuring nothing falls through the cracks.

• Collaborate with Teams: Work closely with front desk staff housekeeping and other departments to deliver a cohesive guest experience.

• Training and Development: Conduct training sessions for new team members instilling the importance of exceptional guest service and hotel protocols.

• Stay Prepared: Ensure the team is familiar with hotel emergency procedures and protocols to guarantee guest safety and wellbeing.

Qualifications :

About You:

• Luxury Experience: Proven experience in a luxury hospitality environment demonstrating a strong ability to provide sophisticated and discreet service.
• Exceptional Skills: Exemplary communication and interpersonal skills with a refined approach to guest interactions and service delivery.
• Operational Knowledge: Proficient in luxury hotel operations and management software with a deep understanding of sophisticated service protocols.
• Educational Background: Relevant educational qualifications such as a Bachelors degree in Hospitality Management or equivalent experience preferred.
• Great Personality: At DELANO Dubai personality and experience are equally valued. We celebrate individuality and authenticitywe want you to bring your unique self. Embracing diversity in all its forms we provide opportunities for our personal and professional growth. If you have passion the right attitude and that essential spark together we can create memorable experiences.

At Delano Dubai the role of Supervisor Guest Services Operators is integral to crafting a seamless and exclusive experience for our distinguished guests. Your expertise in providing sophisticated discreet service will be crucial in maintaining the hotels reputation for luxury and elegance.

Remote Work :

No

Employment Type :

Fulltime