Guest Relations Manager Russian Speaker
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Guest Relations Manager
Can you bring your own personality create a magnifique experience and naturally connect with guest and colleagues alike
We are looking for a Guest Relations Manager to join our team! This could be the next step for you into a Management position within Hotel and the group and so APPLY TODAY get lots of perks and benefits learn & grow continuously and start your lifelong career here!
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
- Responsible in ensuring the efficient operation in Guest Services
- Ensure that all team members are properly trained
- To handle complaint / incidents / accidents occurring in the hotel when required
- To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received
- Develops high quality relationships with guests throughout their stay in order to encourage loyalty
Qualifications :
Your experience and skills include:
- Minimum experience of two years in a similar role in 5star Luxury Hotel
- Bachelors degree in Hospitality or equivalent
- Knowledge in MS Office and Opera system
- Ability to speak other languages preferably Russian
- The ability to work under pressure multitask and think on your feet to quickly resolve issues is required
- Strong verbal and written communication skills and pride in personal presentation
- A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay
- Strong leadership & interpersonal skills
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
