drjobs Customer Care Executive - NMC Healthcare English

Customer Care Executive - NMC Healthcare

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1 وظيفة شاغرة
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عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

  • Greets patients and families to understand the nature of their inquiries
  • Provides information or refers patients to appropriate contacts within or outside the organization
  • Advocates for patients rights concerning confidentiality education and information
  • Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
  • Communicates daily updates and pertinent information to the Floor Supervisor
  • Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
  • Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
  • Investigates concerns raised by patients/visitors and implements necessary actions
  • Maintains accurate records of all communications with customers
  • Handles patient inquiries phone calls cash transactions and backoffice tasks as per the duty roster
  • Performs additional duties as assigned by higher authorities
  • Complies with OSH and infection control policies standards and procedures in cooperation with hospital management
  • Follows documented OSH procedures and instructions adhering to specific responsibilities
  • Is familiar with emergency and evacuation procedures to ensure safety during incidents
  • Reports OSH hazards incidents and near misses and assists with risk assessments and incident reports
  • Follows waste management procedures to ensure compliance with hospital policies
  • Attends OSH and infection control training programs mock drills and awareness sessions as required
  • Uses appropriate personal protective equipment and safety systems at all times

  • Greets patients and families to understand the nature of their inquiries
  • Provides information or refers patients to appropriate contacts within or outside the organization
  • Advocates for patients rights concerning confidentiality education and information
  • Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
  • Communicates daily updates and pertinent information to the Floor Supervisor
  • Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
  • Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
  • Investigates concerns raised by patients/visitors and implements necessary actions
  • Maintains accurate records of all communications with customers
  • Handles patient inquiries phone calls cash transactions and backoffice tasks as per the duty roster
  • Performs additional duties as assigned by higher authorities
  • Complies with OSH and infection control policies standards and procedures in cooperation with hospital management
  • Follows documented OSH procedures and instructions adhering to specific responsibilities
  • Is familiar with emergency and evacuation procedures to ensure safety during incidents
  • Reports OSH hazards incidents and near misses and assists with risk assessments and incident reports
  • Follows waste management procedures to ensure compliance with hospital policies
  • Attends OSH and infection control training programs mock drills and awareness sessions as required
  • Uses appropriate personal protective equipment and safety systems at all times

Educational Background :

  • Preferably a graduate in any discipline (4.1).

Experience :

  • Minimum of 1year experience as a receptionist in a patientfocused environment (4.2).
  • Experience operating a multiline switchboard system is preferable.
  • Interest in working in a hospitalrelated environment (4.2).

Technical Skills :

  • Proficient in basic technology applications including MS Office (Word Excel PowerPoint) MS Outlook and Internet Explorer (4.3).

Interpersonal Skills :

  • Must have exceptional interpersonal skills displaying maturity good judgment and the ability to communicate professionally with a diverse range of individuals (4.4).
  • Superior phone etiquette skills are essential (4.4).

PatientCentered Focus :

  • Patientfocused serviceoriented patient and understanding (4.5).

Organizational and Multitasking Skills :

  • Efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure (4.6).

Independence and Reliability :

  • Ability to work independently with minimal supervision (4.7).
  • Must be reliable punctual dependable and responsive (4.8).

Communication Skills :

  • Excellent command of oral and written English (4.9).
  • Arabic language skills are advantageous but not essential (4.9).

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نوع التوظيف

دوام كامل

نبذة عن الشركة

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