drjobs Customer Care Executive - NMC Healthcare English

Customer Care Executive - NMC Healthcare

صاحب العمل نشط

1 وظيفة شاغرة
drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
Valid email field required
أرسل الوظائف
drjobs
أرسل لي وظائف مشابهة
drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required
أرسل الوظائف
موقع الوظيفة drjobs

أبوظبي - الإمارات

الراتب drjobs

لم يكشف

drjobs

لم يتم الكشف عن الراتب

عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

  • Greets patients and families to understand the nature of their inquiries
  • Provides information or refers patients to appropriate contacts within or outside the organization
  • Advocates for patients rights concerning confidentiality education and information
  • Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
  • Communicates daily updates and pertinent information to the Floor Supervisor
  • Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
  • Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
  • Investigates concerns raised by patients/visitors and implements necessary actions
  • Maintains accurate records of all communications with customers
  • Handles patient inquiries phone calls cash transactions and backoffice tasks as per the duty roster
  • Performs additional duties as assigned by higher authorities
  • Complies with OSH and infection control policies standards and procedures in cooperation with hospital management
  • Follows documented OSH procedures and instructions adhering to specific responsibilities
  • Is familiar with emergency and evacuation procedures to ensure safety during incidents
  • Reports OSH hazards incidents and near misses and assists with risk assessments and incident reports
  • Follows waste management procedures to ensure compliance with hospital policies
  • Attends OSH and infection control training programs mock drills and awareness sessions as required
  • Uses appropriate personal protective equipment and safety systems at all times

  • Greets patients and families to understand the nature of their inquiries
  • Provides information or refers patients to appropriate contacts within or outside the organization
  • Advocates for patients rights concerning confidentiality education and information
  • Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
  • Communicates daily updates and pertinent information to the Floor Supervisor
  • Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
  • Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
  • Investigates concerns raised by patients/visitors and implements necessary actions
  • Maintains accurate records of all communications with customers
  • Handles patient inquiries phone calls cash transactions and backoffice tasks as per the duty roster
  • Performs additional duties as assigned by higher authorities
  • Complies with OSH and infection control policies standards and procedures in cooperation with hospital management
  • Follows documented OSH procedures and instructions adhering to specific responsibilities
  • Is familiar with emergency and evacuation procedures to ensure safety during incidents
  • Reports OSH hazards incidents and near misses and assists with risk assessments and incident reports
  • Follows waste management procedures to ensure compliance with hospital policies
  • Attends OSH and infection control training programs mock drills and awareness sessions as required
  • Uses appropriate personal protective equipment and safety systems at all times

Educational Background :

  • Preferably a graduate in any discipline (4.1).

Experience :

  • Minimum of 1year experience as a receptionist in a patientfocused environment (4.2).
  • Experience operating a multiline switchboard system is preferable.
  • Interest in working in a hospitalrelated environment (4.2).

Technical Skills :

  • Proficient in basic technology applications including MS Office (Word Excel PowerPoint) MS Outlook and Internet Explorer (4.3).

Interpersonal Skills :

  • Must have exceptional interpersonal skills displaying maturity good judgment and the ability to communicate professionally with a diverse range of individuals (4.4).
  • Superior phone etiquette skills are essential (4.4).

PatientCentered Focus :

  • Patientfocused serviceoriented patient and understanding (4.5).

Organizational and Multitasking Skills :

  • Efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure (4.6).

Independence and Reliability :

  • Ability to work independently with minimal supervision (4.7).
  • Must be reliable punctual dependable and responsive (4.8).

Communication Skills :

  • Excellent command of oral and written English (4.9).
  • Arabic language skills are advantageous but not essential (4.9).

This job has been sourced from an external job board.
More jobs on

نوع التوظيف

دوام كامل

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا