- Greets patients and families to understand the nature of their inquiries
- Provides information or refers patients to appropriate contacts within or outside the organization
- Advocates for patients rights concerning confidentiality education and information
- Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
- Communicates daily updates and pertinent information to the Floor Supervisor
- Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
- Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
- Investigates concerns raised by patients/visitors and implements necessary actions
- Maintains accurate records of all communications with customers
- Handles patient inquiries phone calls cash transactions and backoffice tasks as per the duty roster
- Performs additional duties as assigned by higher authorities
- Complies with OSH and infection control policies standards and procedures in cooperation with hospital management
- Follows documented OSH procedures and instructions adhering to specific responsibilities
- Is familiar with emergency and evacuation procedures to ensure safety during incidents
- Reports OSH hazards incidents and near misses and assists with risk assessments and incident reports
- Follows waste management procedures to ensure compliance with hospital policies
- Attends OSH and infection control training programs mock drills and awareness sessions as required
- Uses appropriate personal protective equipment and safety systems at all times
- Greets patients and families to understand the nature of their inquiries
- Provides information or refers patients to appropriate contacts within or outside the organization
- Advocates for patients rights concerning confidentiality education and information
- Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
- Communicates daily updates and pertinent information to the Floor Supervisor
- Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
- Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
- Investigates concerns raised by patients/visitors and implements necessary actions
- Maintains accurate records of all communications with customers
- Handles patient inquiries phone calls cash transactions and backoffice tasks as per the duty roster
- Performs additional duties as assigned by higher authorities
- Complies with OSH and infection control policies standards and procedures in cooperation with hospital management
- Follows documented OSH procedures and instructions adhering to specific responsibilities
- Is familiar with emergency and evacuation procedures to ensure safety during incidents
- Reports OSH hazards incidents and near misses and assists with risk assessments and incident reports
- Follows waste management procedures to ensure compliance with hospital policies
- Attends OSH and infection control training programs mock drills and awareness sessions as required
- Uses appropriate personal protective equipment and safety systems at all times
Educational Background :
- Preferably a graduate in any discipline (4.1).
Experience :
- Minimum of 1year experience as a receptionist in a patientfocused environment (4.2).
- Experience operating a multiline switchboard system is preferable.
- Interest in working in a hospitalrelated environment (4.2).
Technical Skills :
- Proficient in basic technology applications including MS Office (Word Excel PowerPoint) MS Outlook and Internet Explorer (4.3).
Interpersonal Skills :
- Must have exceptional interpersonal skills displaying maturity good judgment and the ability to communicate professionally with a diverse range of individuals (4.4).
- Superior phone etiquette skills are essential (4.4).
PatientCentered Focus :
- Patientfocused serviceoriented patient and understanding (4.5).
Organizational and Multitasking Skills :
- Efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure (4.6).
Independence and Reliability :
- Ability to work independently with minimal supervision (4.7).
- Must be reliable punctual dependable and responsive (4.8).
Communication Skills :
- Excellent command of oral and written English (4.9).
- Arabic language skills are advantageous but not essential (4.9).
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