Customer Care Manager
نُشرت في :
26-09-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Black & Grey HR is recruiting for a premium boutique aesthetic hospital in Abu Dhabi UAE. Our client is looking to hire an experienced Customer Care Manager. The ideal candidate will lead the customer care team ensuring exceptional service standards and addressing all patient inquiries and concerns with professionalism. The role requires strong communication leadership and problemsolving skills with a deep understanding of patient needs in a healthcare setting.
Core responsibilities:
Manage the daily operations of the customer care department ensuring smooth and efficient service delivery.
Supervise mentor and train customer care staff maintaining high levels of patient satisfaction.
Address and resolve patient complaints and concerns in a timely and empathetic manner.
Develop and implement customer service policies and procedures to improve the overall patient experience.
Collaborate with medical and administrative teams to ensure alignment in service quality and patient care.
Monitor patient feedback and use insights to continuously improve service standards.
Maintain accurate records of patient interactions complaints and resolutions.
Ensure compliance with healthcare regulations and quality standards.
Handle escalations and complex cases requiring additional attention and problemsolving.
Implement strategies to enhance patient retention and satisfaction.
Requirements
Bachelors degree in Business Administration Healthcare Management or a related field.
Minimum of 5 years of experience in customer service or management preferably within the healthcare sector.
Fluency in English Arabic is preferred.
Excellent interpersonal and communication abilities.
Problemsolving mindset with the ability to handle stressful situations professionally.
Knowledge of healthcare regulations and quality standards is an advantage.
Proficiency in CRM systems and patient management software.
Patientcentric approach with conflict resolution and negotiation skills.
Strong organizational skills and attention to detail.
Benefits
Attractive salary Benefits
- Bachelor s or Master s degree in Business Administration or related field. - Minimum 5 years of management experience, specifically within an aesthetic clinic. - Strong leadership and communication abilities, capable of managing multi-disciplinary teams. - Proficient in strategic planning, financial management, and operational oversight. - Excellent problem-solving, critical thinking, and making informed decisions in a fast-paced environment. - Familiarity with healthcare laws, policies, and industry best practices. - Ability to implement and monitor OSH policies to ensure workplace safety and compliance.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
