Host

We are seeking Hosts / Hostesses. Hosts are dedicated to delivering exceptional service and genuine hospitality. Hosts take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging Hosts are the face of the business and vital to ensure each Guest has a memorable experience each and every visit. Hosts report directly to the Reception Manager.

Responsibilities include the following:

Ensure all guests receive an excellent welcome and goodbye delivering personalized experiences for all

Manage all reservations systems to ensure maximum guests can use the facilities

Deliver personalized experience for all guests greeting them by name knowing their likes and ensuring they receive 5 star service throughout their visit

Build and maintain client database

Manage the flow of the day including managing simulator assignments andevents

Ensure opening and closing procedures to ensure the space is properly cleaned and ready for customers

Have an indepth understanding of our simulators and booking to properly handle all customer requests

Take pride and ownership of each Guest s enjoyment and fun at Five Iron Golf

Help to coordinate league payments and team schedules

Ensure a positive customer experience and that all contracted services for events are delivered ultimately driving return business and wordofmouth recommendations

Act as onsite lead during events including greeting event guests preparing the space resolving issues or complaints etc.

Requirements

Required Qualifications:

Minimum 2 years host and/or hospitality experience required

Upbeat energy and enthusiasm

Positive Cando attitude

Ability to work in a fast paced environment and work with a team

Ability to stand walk and bend for long periods of time

Proficient verbal and oral communication skills

Excellent IT skills able to use all Microsoft office applications and online reservation tools

Able to be proactive and anticipate guest needs

Flexibility to work a variety of working shifts and patterns