Customer Service Executive - Affiliate Sales - TotalEnergies

Knowledge:

• Strong knowledge of the market and the customers industry techniques/methods.
• VAT and customs reequipments
• Letters of Credits and export documentations
• A thorough knowledge of the product range (added advantage)
• SAP

Skills:

• Excellent interpersonal communication
• Analysis Problem solving and Resolving conflict
• Proficiency in IT software (ERP Excel Word Power point and PDF writer)
• English language proficiency and French language will be an added advantage

Experience:

Education:

• Liaise with Demand & planning for orders status. (confirmed and insertion orders)
• To ensure timely update of VAT records & documentation related to Affiliate
• Handle order data entry & invoicing and Prepare shipping documents within or outside Letters of Credit
• Plan organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments
• Coordinate with internal departments e.g. Logistics Accounts Purchase Technical and Marketing departments for customers requirements
• Liaise with Supply chain & Demand planning monthly
• Analyse / Evaluate/ Operate Letters of Credit received from customers
• Ensure all the affiliate orders are placed as per forecasts and affiliate contract with TEMME
• Liaise with banks shipping agents inspectors and other 3rd party agents
• Maintain & prepare pricelists quotations/offers correspondence records of customers in assigned destinations
• Communicate/ Respond to customer inquiries/messages received by telephone email daily
• Support the Credit department to ensure timely collection of payments from customers of assigned destinations
• Maintains customer data base and account information.
• Housekeeping of the old orders in the system. And updating the SAP SO dates (confirmation/ delivery dates) As per the Affiliates KPI and Export Procedure
• Update all the reports linked to the Affiliates Operations and Execute the Tasks within their Frame time.

ACCOUNTABILITIES

• Handle facetoface enquiries from customers.
• Ensure that the company satisfies its customers needs.
• Building a good relationship with customers thru effective communication.
• Ensure adherence to compliance processes and guidelines specific to the positions roles and responsibilities.
• Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
• Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliates HSEQ Policy Procedures & specific rules & regulations applicable to the area of activity at all times.
• Demonstrates exemplary conduct rigor vigilance and professionalism regarding HSE in all their activities
• Take active role (whenever required) in wider crossorganizational activities/projects.
• Ensure full adherence to the companys compliance program its policies and procedures including economic sanctions and export control in all professional activities.
• Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.

• High content of matrix processes between supply chain & the customers.
• Harmonious relationship with Colleagues from various department ie: Logistics Department Accounting Dept Credit Control Demand and planning & Logistics with regard to related job to be done Conducive working environment.
• Constraints : Numerous custom regulations (in continuous evolution) Political instability in the region
• Favourable Factors : Free zone benefits and port facilities Quality of the infrastructure and communication tools