Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
Maintain fluency with the Accor Live Limitless Loyalty Program
Oversee accuracy of room blocks, reservations, and rate codes
Process all reservation requests, changes, and cancellations with different channels
Identify guest reservation needs and determine appropriate room type
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests