Customer Support Agent
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- First point of contact for our clients on live chats, calls and support emails
- Ensures that all communication is compliant with financial regulations. This is absolutely top priority
- Comfortable in taking full ownership of client experience and support
- Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always
- best practices
- Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
- Ensures that open tickets are closed within the approved SLA's
- Proactively find new ways to improve efficiency and overall processes
- Provide regular updates and reports to management on performance
- Ability to multitask and meet tight deadlines
نوع التوظيف
دوام كامل
القسم / المجال المهني
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية
