Policy Admin Supervisor

Key Responsibilities:

• Provide full administrative support to clients & intermediaries • Review all documents received and enter data in the healthcare systems while ensuring a high level of accuracy within the time frame as per the agreed SLAs
• Ensure regulatory compliance is achieved through continuous monitoring and reporting of process, procedures, and systems gaps.
• Liaise with cross-functional teams for customer service, medical and health on track-related queries.
• Ensuring customer, client, and broker are at the center of day-to-day activities to meet evolving needs and expectations.
• Supervise the team and allocate work
• Process policy issuance and endorsement (Addition, Deletion, Amendments)
• Process monthly reconciliation.
• Attends general queries through email and phone calls
• Monitor the automation process if successful and report in case technical issues
• Validate & review the data before uploading or deleting from the main system.

Essential Requirements:

• Proficiency in English & Arabic Language.
• Previous experience in a policy administration role.
• One-year administrative experience within the healthcare insurance industry.
• MS Office - Microsoft Excel skills, including (Data Filters. Data Sorting, Pivot Tables, Cell Formatting, Cell Formatting, and Data validation) are a must for this role.
• Excellent organizational and multitasking skills.
• Customer-oriented communication skills.
• Good organizational skills.
• Client and Customer Experience passion