Waiter Waitress

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

• To work as a team with colleagues in all departments, to ensure timely service and a smooth-running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• Check out with your supervisor before leaving your station or the floor for any reason
• To have a full knowledge of the services and facilities provided by the hotel to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area
• Follow all reasonable work-related requests made by a manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
  

Doc Ref: FB-JD-04 Waiter Page 2

Last Updated: 5/13/2022 Version 0.1

• Maintain your station in accordance with standards at all times
• Develop a complete knowledge of menus
• Learn and correctly use the Point-of-Sale equipment and follow procedures
• To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
• Check corridors for trays when returning from taking orders (Room Service)
• Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
  

Qualifications

• High School diploma
• Previous experience in Food & Beverage/Restaurant operations
• Passion for excellent service
• Excellent team player
• English speaking