Receptionist - CS - NMC Healthcare

The role of the Receptionist is to attend patients and their relatives at CosmeSurge unit to satisfy their nonmedical needs. Handle enquiries payments and provide a high level of support and information to patients/guests at CosmeSurge unit

• To greet visitors and patients determine their needs and guide them accordingly.
• To answer queries and to provide information directly to the person or on the telephone.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Maintain a cordial liaison with Doctors Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the hospital/clinic.
• Book appointments and follow up appointments according to the patient request.
• Quote for products and services
• Attending Customer as they arrive at the cash counter.
• Provide customers with information on totals and ask if they would like to pay by card or cash.
• Billing patients as per CosmeSurge price list and policies and ensuring all the services rendered to the patients are billed.
• Ensuring the patient is billed as per the insurance card (copayment/uncovered services collected from patient)
• Process credit card and cash payments and provide customers with receipt and change.
• Handle the cash and credit card transactions and make sure that the transactions are accurate. Responsible for all Cash related transaction handled by him / her.
• Responsible for handling cash and credit card payments effectively and efficiently.
• Ensure proper cleanness of the reception with an adequate supplies/stationary item.
• Ensure appointment schedules are adhered to with minimal or no waiting times.
• Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
• Frequent inspection for the managing and cleanliness of the lobby reception concierge and hospital/clinic entrance.
• Handle patient complaint in a timely manner takes notes and seeks superiors assistance if the complaint cannot be solved within the department.
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Update the shift checklist and make sure that all the tasks are completed.
• Follow up on all the pending cancellations of registrations.
• Be updated about the accepted insurance cards in the hospital/clinic.
• Adhere to the clinic/hospitals vision mission and core values.
• Adhere to the clinic/hospitals telephone standards.
• Perform duties such as straightening magazines to maintain lobby or reception area.
• Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction
• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information records and reports.
• Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions.
• Communicates the mission ethics and goals as well as the focus statement of the department.
• Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented.
• Guide and mentor junior and new staff.
• Encourage multidisciplinary teamwork.
• Implement CosmeSurge policies & procedures.
• Apply oneself to the job continually upgrade oneself and embrace the CosmeSurge core values.
• Care for their own and their colleagues health safety and wellbeing and awareness and contribution to the environment
• Act as translator if needed.
• Performs any other job assigned by the reporting Supervisor/Manager

• Any bachelors degree preferred
• Minimum 12 year in a similar organization
• Excellent Customer Service skill
• Excellent communication skills both written and verbal
• Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
• Adequate knowledge of computer applications (i.e. work excel etc.)
• Deal with complaints in professional manner
• Excellent interpersonal skills
• Highly analytic skills
• Maintain good appearance and proper demeanor at work.
• Safety conscious motivated able to manage pressure takes initiative.
• Displays integrity and honesty
• Is service oriented and customer focused
• Fluent in English & Arabic (preferable)