Client Experience Ma....
Client Experience Manager - Mall of the Emirates - Chanel
نُشرت في :
11-05-2024
صاحب العمل نشط
1 وظيفة شاغرة
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أرسل الوظائف
الوصف الوظيفي
Chanel is a world leader in creating manufacturing and distributing luxury products including ReadytoWear Accessories Fragrances Makeup Skincare Jewellery and Watches. Founded by Gabrielle Chanel in 1910 the House remains dedicated to quality craftsmanship and offering highend creations. At present Chanel employs more than 32000 people worldwide.
As an independent company its core values are grounded in:
- Exceptional creation and client experience
- Nurturing human potential
- Having a positive impact on people the environment and communities around the world.
As part of this the House promotes arts culture and creativity while investing significantly in key areas including research & development sustainability and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand and the business and develop their personal motivations. This means everyone can grow continue to be inspired and feel included now and in the future. The company fosters true collaboration and respect for all grounded in the belief that diversity is essential to the success of the organization and its people.
Chanel remains committed to rewarding people competitively as well as offering initiatives such as wellbeing programs learning and development opportunities and parental leave for all parents globally.
Reporting to the Deputy Boutique Manager you will contribute to the success of MOE Boutique by constantly initiating and driving projects in order to enhance our Client Experience. You will support and organize daily the Fashion Advisors team and ensure CHANEL remains the ultimate reference in luxury.
Your main responsibilities are:
Managing a welcoming team of Grooming Assistants and Hosts/Hostesses
- Ensure that the team understands and deploys the Houses strategy
- Lead the team to foster collaboration and enthusiasm arrange briefs coach the team to achieve a high level of client experience
- Federate the team towards the achievement of objectives via annual and followup interviews
- Define priority actions for individual skills development and monitor them
Coordinating the boutique floor operations
- Ensure that daily planning of Fashion Advisors is efficiently planned and adhered to
- Provide daily operational support to the sales teams to develop the service while maintaining an environment of excellence
- Ensure a smooth collaboration across roles Suggest proactively ideas on operational gains in customer journey flow to improve efficiency and service level
Welcoming and client experience excellency
- Proactively suggests ideas on service excellence to make sure CHANEL remains the Ultimate house of luxury.
- Be a key contributor to projects designed to enhance the CHANEL Client Journey and collaborates with Marketing and Learning to implement action plans
- Recognize and welcome loyal clients of the boutique
- Develop and unite all teams around the importance of Client Experience and Client loyalty
- Constructively and creatively solves client complaints
- Participate in client events
- Regularly provide feedback on competitor client services and reports to Boutique management
Driving the business and continuity in the management of sales teams
- Lead the sales teams on the floor in the collaboration with the Sales Managers
- Ensure the implementation and compliance with the Boutique procedures and the Boutique Charter In collaboration with the Deputy Manager contribute to the development and implementation of the boutique overall strategy
Your profile :
You are passionate about client service and you have 5 years of managerial experience in luxury Hospitality or Retail. You have excellent communication skills in English with natural leadership. Genuinely welcoming you have an eye for details and a good memory. Your solutionoriented mindset and your ability to adapt in an ever changing environment will be key assets to succeed in this position.
Arabic Russian or French language would be an advantage.
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نوع التوظيف
دوام كامل
المهارات المطلوبة
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إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
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