Commercial Effectiveness Manager

• Cross functional initiatives: Accountable for leading several strategic, complex and cross-functional projects and programmes
• Business improvement projects: Identify, recommend, and implement business improvement projects and initiatives to deliver the strategic business plans
• Business partnership: Proactively partner and collaborate with senior business stakeholders to drive rapid resolution of key issues and concerns and mitigate risks
• Best Practice: Be fully informed of industry standards/ processes and proactively inspire the adoption of best practice through continuous challenge of status quo
• People Management: Coach and motivate the project team in a selection of tools, techniques and consulting methodologies
• Centre of Excellence: Act as a coach and mentor to the business and key partners in one of our centres of excellence (e.g. Strategy & Business Planning, Organisational Design, Process Excellence, Customer Experience, Digital & Innovation, Project Management, Enterprise Business Performance, and Consulting Fundamentals)

QUALIFICATIONS & EXPERIENCE

• Minimum of 6 years of relevant work experience in consulting, business improvement, aviation, or travel industries.
• Graduate in quantitative disciplines such as business, industrial engineering, operations research, mathematics, or economics
• Postgraduate degrees and or professional qualifications in related fields advantageous
• Basic knowledge of innovation techniques, programme management, customer relationship management and emerging digital trends
• Advanced knowledge of process improvement, organisation design, project management, business planning and analysis and organisational impact of emerging themes
• Expert-level user of tools such as Excel and Powerpoint and ability to develop convincing presentations. Familiarity with advanced BI tools will be a plus
• Excellent communication skills, able to translate complex data into simple proposals
• Knowledge of project, programme and portfolio management practices, tools and techniques
• Experience managing complex programmes/projects
• Experience in managing internal and external stakeholders, including developing relationships and managing expectations with particular emphasis on being able to negotiate and influence middle to senior executive management