Specialist - Kitchen Onboarding

What’s On Your Plate?

• Managing all brands front end onboarding in Delivery Hero Kitchens regionally.
• Responsible for the Partner moving in the equipment and going live as per the agreed date.
• Responsible for off boarding brands from kitchens as per offboarding guidelines.
• Single point of contact between Kitchen Operations and Kitchen Sales team for better communication.
• In case of delay in move in equipment by Partner, coordinate with the Kitchen Sales team to find replacement.
• Owning and updating the Partner Onboarding Master Sheet.
• Sending weekly updates to all stakeholders on the vacant stalls, churn and new partners going live.
• Coordinate with the kitchen team namely: Sales, Operations, Growth and Project to initiate brand onboarding.
• Coordinate with the Partner Brands to obtain documentary requirements for brand onboarding and all relevant documents required for trading (Trade License, Staff Permits, Health Cards, PIC, etc).
• Coordinate with the Kitchen Sales Team and Account Management for commercial accuracy and other concerns.
• Ensures that all requirements and all required signatures are complete and submitted to Salesforce for brand onboarding.
• Monitor the progress of the submission to Salesforce and rectify the deficiencies (if any) in a timely manner to ensure that the onboarding processes are progressing as required in the absence of Onboarding Associate.
• Coordinate with the external support team such as POS Content, Quality, Logistics on Menu Configuration along with Partners' POS Provider in the absence of Onboarding Associate.
• Coordinate with the logistics team for the provision of Talabat Device, Performing
• Test Orders and bring the brand live in the absence of Onboarding Associate.
• Keep records of all signed contracts on all kitchens and make it available whenever required by the Kitchen Operation Management.
• Maintain and update excel sheets on Brand Onboarding Progress and share with Kitchen Managers and Operations Director in the absence of Onboarding Associate.
• Update Kitchen Dashboards (GSF) for all newly onboarded brands in the absence of Onboarding Associate as per GFS guidelines.
• Prepare an onboarding update on a weekly basis and share it with the team during weekly update calls.
  

What you need to be successful

What Did We Order?

• Bachelor’s degree in any discipline.
• Arabic Speaker
• Excellent communication skills both written and verbal.
• Previous experience in admin related works.
• Customer service skills.
• UAE driving license (mandatory)
• Flexible in working hours.
• Organizational skills.
• Analytical skills.
• CRM software knowledge