Officer - Central Operations Job - National Bank of Fujairah

Officer Central Operations Job

Work location: Dubai
Preferred Candidate: National Only

Job Purpose

To provide back office operational support with a view to achieving timely and accurate delivery of service in line with banks laid down procedures polices and service level agreements.

Key Accountabilities

To carry out a range of processing and verification functions ensuring that the work assigned has been completed within specified timelines and accurately in line with all specified internal and external guidelines policies procedures and rules.

• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Undertake other duties at a similar level when required.
• Undertake duties at a higher level as required when requested by line management
• To make suggestions as appropriate to improve the efficiency and effectiveness of the Banks procedures
• Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.
• Immediate escalation to the Manager Operations of any breach risk or loss event suspected.
• Perform user acceptance testing pertaining to operations
• Perform business continuity recovery team activities

Other Accountabilities

Other Accountabilities

Job Context

Education

A minimum bachelors degree in a business related field or equivalent

Experience and Skills

Work Experience:
A minimum 3 years prior experience in banking operations.
Specialist Skills/Competencies Required for the Role
Basic computer skills
An understanding of AML within the UAE and Central Bank regulations relating to transactional processing
Good English language aptitude

Technical Competencies

Customer Service Service DeliveryAdvanced
Transaction Processing and Control Service Delivery Advanced
Data ManagementService DeliveryProficient
Product Knowledge and Documentation Service Delivery Proficient
Core and Regulatory Banking SystemsService Delivery Proficient
Process ReengineeringService DeliveryBasic
Policies and ProceduresService DeliveryAdvanced

Behavioural Competencies

Change and Innovation Basic
Evaluating and Solving Challenges Basic
Results Orientation Basic
Working and collaborating with others Basic

Job ID 2377