Assistant Front Office Manager

Management

As a Manager you are expected to demonstrate the following behaviours consistently

• Hold self and others accountable for achieving results. Deliver by meeting tough deadlines and use specific performance measures to track progress and improve future performance
• Take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality
• Develop detailed understanding of the market and guests’ need, Challenge the way things are done; identifies areas requiring change and suggests ideas to support the change
• Identify opportunities to improve profitability of own area, Implementation and maintenance of brand standards and standard operating procedures
• Train and develop the team and provide support when required
• Ensure all direct reports have a Personal Development Plan to achieve their goals
• Ensure that effective communication flow is maintained at all times
• Actively participate in the community involvement projects and initiatives together with the hotel’s management team
• Maintaine a business environment based on the Code of Conduct and Company Vision
• Atleast 4 years of experience in a similar role in a 4/5* property.
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Possess good English communication skills along with strong interpersonal and problem solving abilities.
• Able to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Excellent communication and people management skills
• Must have the ability to handle a multitude of tasks and Guest requests.