Client Service Specialist

Additional responsibilities:

• Receives and coordinates home care referrals and/or facility staffing requests
• Assigns qualified personnel competent to work the case
• Ensures orders are timely and filing is current
• Supports branch recruitment efforts to include interviewing, hiring and orienting field staff
• Makes service calls to referral sources to offer available personnel and to prospects to gather information regarding client needs
• Tracks physician orders, case conferences, re-certifications, in-service and supervisory visits
• Orders and monitors medical and office supplies under direction of supervising nurse and Branch Director
• Ensures compliance with licensure and credentialing requirements
• Files and maintains integrity of employee personnel files and client charts
• Completes data entry as assigned
• Counsels field employees involving violation of non-clinical matters
• Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution
• Exemplifies AWESome company standards
• All other duties as assigned
  

Qualifications:

Take a look at the requirements below, to see what you’ll need to take advantage of this exciting opportunity!

• Bachelor’s degree strongly preferred
• Two or more years of college required
• At least one year of training or experience in a service related industry
• At least one year of experience in home health care, with commercial insurance and private pay experience preferred
• Experience should emphasize problem solving skills in a patient care setting