IAM Technical Support Engineer

Client Introduction:

In this role you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Sailpoint Identity IQ

• Managing end to end of SailPoint Access Governance and Management.
• Managing User Provisioning Access Certifications Access Request Workflow Delegated Administration and Password SelfService in SailPoint Identity.
• Managing SailPoint deployment activities connector configuration custom rule development workflow configuration and development third party system integration.
• Establish standards designs and implementation of appropriate identity and access management processes and controls which help improve operations and lower risk.
• Responsible to manage Administration functionality of the SailPoint such as loading data create roles create policies scheduling tasks and certifications and reports.
• Execute day to day application maintenance & monitoring of Sailpoint infrastructure and functions.
• Maintaining Records for SLA Breaches Incoming numbers of Incidents/ Service Requests Outstanding tickets and revoked tickets for monthly basis.
• Managing the errors through pending tasks and resolve them.
• Performed Operational tasks which included executing and scheduling Aggregations and Tasks enabling/disabling user IDs password management creating/scheduling custom reports etc.
• Handling SOD Policy creation workgroup creations creating Entitlements AD groups Business/IT roles.
• Support on live deployment on production environment during releases.
• Participate in requirements gathering and use case development;
• Develop technical project plans and aid in project resourcing;
• Develop and execute test cases and test plans for SailPoint solutions;
• Experience with IdentityIQ Administration and Implementation;
• Develop or contribute to technical project plans with regular tracking and reporting;
• Strong understanding of IAM best practices and standards
• Excellent problemsolving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Prepare product documentation KB articles SOPs test cases test plans and support process.
• Experienced with some of the following web technologies: JavaScript XML SAML SPML/SOAP Web and Application Servers HTML REST API JSON
• Strong experience with J2EE / Java EE 5 Application Server such as Tomcat JBoss WebSphere or WebLogic.

ForgeRock

• Manage end to end of ForgeRock Identity and Access Management Platform.
• Deployment management & maintenance of ForgeRock platform including OpenAM OpenIDM OpenIG and OpenDJ
• Development production support and upgrade activities for ForgeRock application
• Execute day to day application maintenance & monitoring of ForgeRock infrastructure and functions.
• Responsible to manage administration functionality of the ForgeRock
• Manage Access management Identity Federation Multifactor authentication Riskbased authentication across.
• Thorough understanding and work experience for technologies such as Header based Single Sign On SAML OAuth etc.
• Manage ForgeRock integration with SaaS application like Azure M365 D365 etc
• Manage ForgeRock integration with COTS and nonCOTS applications.
• Develop or contribute to technical project plans with regular tracking and reporting;
• Strong understanding of IAM best practices and standards
• Excellent problemsolving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Prepare product documentation KB articles SOPs test cases test plans and support process.
• Strong experience with J2EE / Java EE 5 Application Server such as Tomcat JBoss WebSphere or WebLogic.
• Must have a thorough understanding and work experience for technologies such as Header based Single Sign On SAML OAuth etc
• Experience with ForgeRock OpenIDM (Identity management) system for Ontime provisioning / deprovisioning.
• Experience working with LDAP directories like OpenDJ
• Should have good developer skills Java/J2EE.
• Experience in Azure services.
• Troubleshooting skills are a must.

• Should be able to work independently as well as in a group environment.

Remote Work :

No