Role Responsibilities and Requirements: Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations) Understand internal customer problem and provide technical solution in timely manner Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware System board level repair and fault diagnosis to SLAs Planning and commissioning new rack positions Involvement with the design and commissioning of new whitespaces Structured cabling installation is a significant part of this position Keep up with the latest technologies and apply them appropriately Adherence to defined Health & Safety processes at all times