Senior Operations Manager

What Would Make You Stand Out

• Great people management and leadership and supervisory skills
• Project management mindset, focused on execution
• Accountability and responsiveness
• Understands what good looks like
• Customer first approach
• Adept at influencing different stakeholders and dependents
• Can work as part of a global team
• Politically aware of client profile and culture
  

In addition

Key Contacts

Internal

• Asia Pacific, Middle East & Africa Leadership
• Learning Partners
• Content Managers
• Trainer team
• PMO
  

External

• Client logistics and management contacts
• Delegates
• Vendors
• Associate trainers
• Suppliers (printers, training material providers etc.)
  

Performance Metrics

• Key part of the Global Customer Success Targets
• Customer Satisfaction Scoring and Net Promoter Score
• Client programme feedback
• Reputational feedback from internal stakeholders
• Operational error rate for training delivery.