ReceptionFB Multi-Skilled

Job Description

• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
• Inform the guest of all the services available at the hotel.
• Ensure that the guest service is excellent so that he/she will return to the hotel.
• Responsible for the cashiering procedures in the department.
• Understand and comply with all health and safety regulations for the hotel.
• Covers at reception, F&B, and other departments as required.
• Establish good working relationships with the guests and visitors.
• Establish the daily accommodation report and register any cash transactions.
• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
• Promoting company's ALL loyalty program.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Works to meet hotel quality and financial targets.
  

Qualifications

• Previous Customer Service Experience.
• Guest oriented, service minded, and attentive to details.
• Sparkling personality.
• Well organised.
• Team spirit.
• Previous Hotel experience (Desired).