Front Office Supervisor

Job Description

• Be aware of room status and also with the competitor's status.
• Check credit limit report and discrepancy report and to conduct follow up and necessary action accordingly.
• Check the management of "no show".
• Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
• Attends to VIP arrival.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Be aware about local requirements (follow up and be responsible for the DTCM and Police requirements).
• Conducts and attend departmental meetings and training programs
  

Qualifications

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus