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سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيAarav Infotech is seeking a full-time customer service associate who will be able to assist customers and service enquiries promptly in an amicable manner. The role would suit an individual with 1 to 2 years experience in a relevant field who would like to take their career to the next level. The successful candidate will be part of a growing digital team. Delivering first class users experiences to a global audience.
Experience: 1 to 2 years
Location: Bhubaneswar, Odisha
Job type: Full time
Responsibilities
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organizations products, services, and customer service policies
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Provide a simple and clear explanation to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Updating customer information as required.
Maintaining confidentiality of information.
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Performing other duties as the need arises.
Must have a Bachelor s Degree
Strong verbal and written skills (English)
Min 1 year of experience in Customer service profile
Proficient computer skills
Excellent phone etiquette
Proficient with MS Ofc suites
Excellent organizational and multitasking skills
Ability to explain complex concepts in a clear, simple manner to customers
Ability to maintain a calm and polite manner in stressful situations
Ability to sit at the desk for extended periods
An Environment to Learn, Experience, and Grow
Friendly Corporate Work Life
Corporate Leave Benefits
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