Supervises day-to-day operations of specified 1-3 person site within a Legal office/environment.
Typically does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the Area Mgr.,
Operations. May run shifts or site solo.
Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. Able to interact with high level executive customers.
The Site Supervisor is the point person on site for customer issues and contract compliance.
Functions as a document specialist or other operations worker. If a site exceeds 3 people, it may have a Site Manager or Assistant Manager if part of a larger campus-environment site.
Responsible for effective implementation and management of RICOH Service Excellence. Possess understanding of Client Matter (Legal) to include but not limited to: Charge back to firm and/or clients with work/supplies/ hours, etc. Familiar with charge back systems (Copitrak/Equitrak, etc.). Familiar with processes of Closing Binder, understanding Depositions, knowledge of Court Systems and how items are delivered. Assist with scheduling equipment, labor and supplies for an offsite trial. Functions as a document specialist or other operations worker. Handles formal contact with the customer on a daily basis in Managed Services. Handle highly sensitive and confidential documents that may be time sensitive.
Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment.
This is a 1-person site, daily duties include Mail Receiving and Processing, Shipping & Receiving, Print & Copy, Scanning, Records Management, Reception Support, Conference and Hospitality Support, Monthly reporting, administrative tasks. Must have Records Experience and working in a legal setting preferably for at least 1 year. Must be able to show proof of Vaccination and be able to follow COVID protocols.