Leadership and Management
- Foster a culture of excellence in covered POS: ensure team members are engaged, motivated and performing their duties in accordance with the Chanel vision and mission.
- Deliver timely coaching and recognition as well as proper delegation according to are performance and individual capability.
- Work closely with HR in making hiring decisions and proactively help to find and retain talent, recommend external retail training curriculum if necessary.
- Be a role model for responsible POS by proactively leading by example.
- Drive learning culture via sharing of best practices for retail team on how we continue to outperform market and to maintain retail leadership.
Deliver Excellent Service
- Work with training team to identify opportunities on customer service within coverage.
- Work with CRM team and find out sales opportunities from customer resources.
- Get learning from customer complaint cases and set related rules on handling process for future cases.