Responsibilities:
Provide field service on machinery and system sales & support (maintenance, installation & commissioning & training, troubleshooting & repair)
Provide after-sales service for customers within agreed response time
Work with the service sales team to prepare service contracts or service proposals to customers
Maintain a service history register for all relevant equipment to the company s internal SSA system
Recommend appropriate spare parts and service proposals to customers with the objective of minimizing lead time for trouble-shooting
Provide excellent customer service, listening carefully to customers concerns and addressing issues until customers are satisfied
Update and maintain assigned machines per manufacturer specifications
Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools
Other tasks or assignments from Technical Manager
Highlights:
Good Work-Life Balance & Regular Team Bonding
Annual Health Screening, Medical & Dental Benefits
Variable Rewards Schemes, Performance Bonus
On-the-Job Training
Career Progression and Personal Development Opportunities
Requirements
Hands-on and possess good knowledge and troubleshooting skills
Minimum NITEC/Diploma in Engineering (Mechanical, Electrical or Mechatronics)
Minimum 3-5 years of relevant working experience in mechanical & electrical troubleshooting
Knowledge of PLC programming & troubleshooting, or AutoCAD experience is advantageous
Proficient in computer knowledge (MS Office)
Team player, self-motivated, proactive, and able to work independently
Must be customer-orientated and willing to take challenges
Possesses Singapore Class 3 Drivers License, preferably with own vehicle
Hands-on and possess good knowledge and troubleshooting skills Minimum NITEC/Diploma in Engineering (Mechanical, Electrical or Mechatronics) Minimum 3-5 years of relevant working experience in mechanical & electrical troubleshooting Knowledge of PLC programming & troubleshooting, or AutoCAD experience is advantageous Proficient in computer knowledge (MS Office) Team player, self-motivated, proactive, and able to work independently Must be customer-orientated and willing to take challenges Possesses Singapore Class 3 Drivers License, preferably with own vehicle