• Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure

• Clinic Operation Manager is responsible for the supervision, direction and coordination of the day-to-day operations of the clinic. • Staff supervision; Meeting/Updating Management; Human Resources; must work effectively with physicians, staff, patients and external agencies.

• Assisting in the development and implementation of long-range plans

• Ensure that clinic employment practices are in compliance with Dubai Healthcare Authority and UAE Labor Law.

• Assist in the creation and implementation of medical support systems and procedures.

• Follow up with patient complaints and incidents

• Assisting with day-to-day accounting matters including preparation of cheques, bank deposits, bank reconciliations and the control of all matters pertaining to Accounts.

• Serving as a liaison between the clinic and external companies.

• Establish and administer clinic specific policies and oversee system standard work

• Taking responsibility for all administrative paperwork, such as contracts, third party agreements, etc

• Taking responsibility to include Eye Centers in the Insurance Networks

• In charge of all related issues regarding Inspections according to CPQ Standards and Regulations.

• Examine and resolve complaints received from staff, visitors, patients and physicians.

• Scheduling training and supervising staff from individual insurance representatives on how to file claims, follow up, etc

• Checking on Accounts work to make sure all Insurance related payments are up to date, and to solve any accounts problem related to insurance, when needed

• Closing surgical deals when needed.

• Assisting in marketing events that are held out of Eye Centers.

• Applications for all licenses/documents not done by the PRO (internal)- DHA-DHCC licenses, malpractice insurance, surgical privileges, etc

• Apply and follow up on licenses and permits required from Dubai Healthcare City (CPQ), as well as lease agreements and business development opportunities

• Responsible for the Clinic-Soft EMR system (liaising with IT department for their input)