Family Experience Ambassador

As a Family Experience Ambassador, we rely on you to:

• Support the FAMEX team in maintaining a smooth running of the family lounge and daily operation, including but not limited to take care guests’ arrivals and departures, F&B duties, incoming call answering, providing personalized service and maintaining guest satisfaction levels to the standard of the hotel and of the company at all time
• Responsible for meeting and greeting guests, providing a positive and friendly attitude through personal recognition and prompt cordial attention from arrival to departure
• Control, coordinate and supervise all activities related to handling and supplying F&B operating equipment, cleanliness of kitchens, and overall safety in all steward-related areas
• Conduct room check-in and guest rooming for designated guests. i.e. family Suite arrivals/limousine arrivals and SAR arrivals
• Maintain strong guest relationships by updating guest profiles in GuestPedia and responding to inquiries quickly, clearly, and professionally. Go above and beyond to exceed guest expectations
• Perform F&B service to guests in the Family Lounge promptly and efficiently according to standards, ensure full mise-en-place is prepared prior to start of operations and replenished afterwards
• Perform any other duties and special projects assigned by supervisors
  

We Are Looking For Someone Who Has

• Diploma / Degree holder in Hotel Management or related discipline
• Possesses with relevant working experience in luxury brand of hotel operation, experience in Kids Club / Theme Park / Childcare Management environment is an advantage
• Excellent guest service skills, patience with kids and sophisticated interpersonal skills
• Excellent interpersonal skills & communications skills
• Familiar with Microsoft Office applications
• Excellent command of written & spoken English, Cantonese and Putonghua