Director Technical Support

What You Won’t Be Doing

• Specializing in specific products. From L1 agents all the way to the top, our organization provides stellar service to every customer on every product.
• Deferring to gut feeling and managerial instinct. We are a knowledge-driven organization, and our managers make decisions based on hard evidence.
  

Director Technical Support Key Responsibilities

• Ensuring the delivery of thousands of support tickets per week to tens of thousands of customers worldwide
  

Basic Requirements

• At least 5 years of technical customer support experience
• At least 3 years of experience writing code in a professional setting
• A proven ability to enhance your code using AI tools, such as Code Interpreter
• Experience running highly technical AI projects in a professional setting