AE Hub Account Manager Hub Delivery

• Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.

• Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)

• Performance: Coach and ensure effective upskilling and utilization of AMZL tools.

• Performance: Deep dive to identify customer metric improvement opportunities.

• Performance: Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.

• Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)

• Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual Bond Vendor experience.

• Experience: Developing the relationship between Amazon and Bond Vendors (Bond Vendor sentiment improvements)

• Experience: Communication alignment to stores following close collaboration with OTR partners.

• Be the voice of the stores within and represent them within the AMZL business.

• Experience: Improve driver standards to protect brand image.

• Capacity Management: Work with the Bond Vendors to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.

• Acquisition: Lead the acquisition effort on ground and ensure meeting expansion plans.