Technical Support Engineer
نُشرت في :
18-11-2022
صاحب العمل نشط
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الراتب الشهري
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نُشرت في :
18-11-2022
الوصف الوظيفي
About the Company
Our client the next generation enterprise-grade cloud and edge platform to handle complex AI and IoT use cases for the new breed of connected assets like cars, autonomous pods and drones. This highly scalable, globally available platform is ready to support millions of connected assets and vehicles with mission-critical latency, security and reliability.They envision a thriving ecosystem of people, businesses, and cities that are related, safe, and efficient. They strive to enable and empower our customers and partners in defining the present & future of their products and services in a way that presents an open road of possibilities. They empower businesses to build the future of mobility. By joining them, you can create world-class, innovative customer experiences for some of the biggest brands in the world. Their fast-paced environment provides many opportunities to challenge yourself while working with cutting-edge technologies like edge computing, artificial intelligence, and automotive software platforms.
Key Responsibilities
- Responsible for handling Level 1 analysis, product queries, trouble shooting and resolution.
- Responsible for maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use.
- Operation and Maintenance of system, platform, and interconnects including performing daily checklists. The network elements include apps server, signaling interfaces, database server, storage array, Oracle, Sun, HP, and other hardware.
- Handling all the communication related to the assigned customer accounts.
- Coordinating and handling the issues internally and with outsourced partners, service and on-site teams on a 24/7 service level and to work in any shift.
- Implement workarounds to limit customer downtime. Subsequently follow-up and ensure implementation of permanent solution.
- Participate or organize Technical Call Bridge to address technical diagnostics with in collaboration with customers and partners.
- Maintain all the connectivity and account details from a support perspective to provide efficient support.
- Ensuring SLAs to better level than customer contract.
Requirements
Experience:
- 1year of experience working as part of a 24X7 NOC/ Support team
- Preferred experience of 1.5years in mobile telecom network operations environment
Educational Qualification:
- Professional Engineer in Information Communication
- Must have one of these certificates
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Skill Set:
- Experience in Network Operations, troubleshooting customer issues related to wireless technologies
- Operating Systems: Unix, Solaris
- Excellent troubleshooting skills
- Computer skills are required, with specific experience in HP Unix or Sun Solaris and Windows environment
- Ability to work in a team environment serving multiple global customers
- Speaks Korean and English
Experience: 1year of experience working as part of a 24X7 NOC/ Support team Preferred experience of 1.5years in mobile telecom network operations environment Educational Qualification: Professional Engineer in Information Communication Must have one of these certificates / : , , , , , , , , , / : , , , , , , Skill Set: Experience in Network Operations, troubleshooting customer issues related to wireless technologies Operating Systems: Unix, Solaris Excellent troubleshooting skills Computer skills are required, with specific experience in HP Unix or Sun Solaris and Windows environment Ability to work in a team environment serving multiple global customers Speaks Korean and English
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
