Patrons & Membership Unit Head

• Works closely with the Development & Partnerships Manager to develop the medium and long-term plans for the membership programs and patrons circles which are in line with the organization s vision, mission and strategic objectives.
  
• Leads the implementation of the membership and patrons programs, this includes proposal writing, formalizing, presentations, deployment and program monitoring.
  
• Identifies best practices through bench marking, forecasting and monitoring membership and patrons programs.
  
• Analyses and evaluates the expectations of members and patrons to maintain loyalty and engagement.
  
• Oversees the visitor management tools and structures and maintains up to date records of all membership programs.
  
• Leads and promotes the organizations cultural and service offerings with regards to the organization s membership programs.
  
• Advances the membership programs data roadmap and defines, proposes and implements memberships studies and surveys.
  
• Manages all individual cultivation events in coordination with internal stakeholders, such as exhibitions previews and the organization s annual gala dinner.
  
• Leads collaborations with key partners to enhance membership offerings, inclusive of collaboration with museums, universities and other institutions.
  
• Prepares all related presentations, reports and metrics to the Development & Partnerships Manager.
  
• Provides performance management, career development guidance, and development of key performance indicators (KPIs) for direct reports
  
• Ensures operational excellence in achieving KPI s, working towards establishing a sustainable financial model by achieving any set financial targets and driving internal process improvement and efficiency
  
• As a brand ambassador the role holder will consider the customer prospective in all projects - working to understand and manage all stakeholders
  
• As a leader the role holder will create learning opportunities by collaboration, transfer of knowledge, or developing employees in respective area, that drive employee engagement and growth across the organization.
  

Requirements

• 8-10 years of post graduate experience in partnership projects that includes loyalty programs, ideally in a cultural environment or in Communication/ Marketing jobs
  
• 2-3 years of experience in a management role which included leading & managing people
  
• Fluency in English
  
• Fluency in Arabic or French would be an added value
  

• Bachelor s degree in Marketing, Communications, Public Relations or related disciplines