Senior IT Support Field Engineer

You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
• Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed.
• Receipt of user requests / incidents escalated by the ServiceDesk / end user
• Provide L2 support for tickets escalated by Service Desk
• Configure, troubleshoot, and resolve issues related to hardware, operating system, software and application problems, windows desktop, notebooks, printers, and PC peripherals
• Provide support for install/upgrade/de-install/repair activities on customer desktops, laptops
• Provide onsite end-user equipment support (i.e. desktops, screens, scanners, printers, docking stations, classroom, and meeting room equipment, etc)
• Provide onsite office automation software and approved application suite support
• Provide basic Infrastructure and systems administration support by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)
• Basic network patch cable changes under the direction of the Infrastructure Team and replacement of faulty network cables using ready-made cables from stock
• Assist in inventory audits through visual checks and updating tracking sheets to be sent to the Asset Management team
• Hardware refresh: support in deinstallation and installations of customer Hardware in scope of this project (desktops, screens, scanners, printers, docking stations, classroom and meeting room equipment, routers, switches etc..), by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)
• Support in operating system/software installations by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)
• Assist in implementing approved changes onsite by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)