Lobby Hostess

Responsibilities
• Creates positive, memorable, and efficient guest interactions within the hotel lobby.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
• Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
• Manages queuing system and procedures in accordance with property policies.
• Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
• Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
• Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
• Exceeds standards for personal appearance and grooming at all times.