Executive Lounge Manager

Responsibilities:

• Supervise the smooth operation of Club Executive to ensure high standards of service and guest care at all times.
• Supervise regular departmental training and cross training of colleague's members from other Resort departments
• Handle and resolve any guest complaints received in the Club Lounge as per Madinat Jumeirah standard.
• Always attend the needs of Club Executive and Suite guests throughout their stay.
• Supervise any Club Executive group arrivals and departures.
• Lead and motivate the team to maximize productivity and satisfaction.
• Ensure coaching, counselling and discipline as per the established company guidelines and related policies
• Communicate, liaise, and keep the Guest Services Manager and Front Office Manager fully informed of all problems or unusual matters of significance.
• Maintain open line of communication and co-ordination with related departments to ensure guest requests and complaints are handled effectively and efficiently.
• Measure and monitors operational performance.
• Manage all appraisals of Club lounges team on a quarterly and yearly basis