Service and Support Engineer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Responsibilities:
• Maintain confidentiality, integrity and availability of information in line with DTWORLD’s information security policies and procedures
• Coordinate, follow up and report back on all incidents transferred to 3rd line support (product developers and infrastructure)
• Achieve results through acknowledged technical, communication and leadership ability.
• Manage and attend weekly meetings with our back-end support staff to follow-up on their issues and requirements.
• Ensure a high quality of service is provided to our end customers
• Ensure that all issues are resolved according to the agreed up on SLA times.
• Provide useful suggestions to enhance JIRA’s dashboards and services for our end customers.
نوع التوظيف
دوام كامل
