Infrastructure & Support Manager

Responsibilities:
• Stay current on all market and industry trends
• Create and maintain standard operating procedure (SOP) documentation as instructed by leadership.
• Ensure system performance and SLAs are met
• Manage strategic relationships with key IT product and service providers
• Lead IT asset management team to ensure assets’ full life cycle value is achieved
• Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands
• Designing & reviewing – SLA, RPO, RTO, IT Service Catalogue
• Provide in-depth technical expertise for both tactical and operational initiatives
• Manage Technical Support team – Hardware, Network, Systems, Cloud, Support