Store Manager

• You will drive in-store CX initiatives
• Plan succession of team members in terms of readiness
• Act as the key point of contact with back-office operations
• Ensure click and collect are conducted within SLAs
• Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
• Drive eNPS through people experience initiatives and culture
• Ensure store team is working towards the same goal
• Promote omni-channel sales
• Increase the store revenue target vs actual
• Increase sell-through at full price
• Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
• Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
• Provide input to whats working well, whats not working well and feedback
• Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
• Offer store support including concessions, real-time as per business needs