Assistant Outlet Manager

Responsibilities:
• Assists the Outlet Manager to manage all aspects of a specific Outlet(s) within the F&B department including the selection, development and performance management of colleagues, optimizing profits and increasing sales.
• Assists in managing scheduled shifts ensuring guest satisfaction.
• Assists in managing all operational issues ensuring JI & MJs Standard Operation Procedures are met and value is added to the F&B
• Presumes full responsibility of a specific Outlet(s) in the absence of the Outlet Manager
• Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge.
• Closely monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Complaint Handling are followed.
• Makes suggestions to increase the market share for the Outlet.
• Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Contributes to the implementation the marketing activities in order to achieve desired results.
• Attends & actively participates in the daily F&B briefings in the absence of the Outlet Manager.