Quality Analyst Manager

Responsibilities:

• To ensure that all senior management are aware of all the elements the Balanced Scorecard (BSC) through the delivery of effective training and coaching prior to the annual objective setting and budget planning cycles.
• To assist the senior management with the development and review of the BSC including establishing KPIs, and strategic objectives during the annual budget planning cycle and drive the use of external facilitators as appropriate. To review the alignment of business objectives for each department, providing assistance in action planning and progress reviews on a monthly basis.
• To ensure that all Senior Managers are familiar with Jumeirah document management requirements and that all SBU documentation is approved and published.
• To train all Senior Managers on the Jumeirah Business Management System covering Management Company processes and minimum standards (global and regional).
• To ensure relevant senior and middle managers are proficient in the use of the following reporting tools –
• Customer Satisfaction Index (CSI)
• Mystery Guest Assessment (LQA)
• Telephone Test Calls (TTC)
• To remain up to date with the latest Quality and Business Excellence industry trends.