Key Account Manager

To handle the end-to-end telecom & connectivity needs of a set of Key accounts. Ensure achievement of the sales & Revenue targets, by selling Data, Voice, VAS, Digital, Devices and new product solutions.

The role is responsible for achieving the set order booking/ revenue targets for the vertical in the region by effectively handling Key accounts and taking care of their entire range of telecom requirements across all data & voice solutions.

The role is responsible for identifying & developing new leads from new / existing accounts, coordinating first kick-off meetings, reviewing customer requirements, identifying Company capabilities for designing resolutions, ensuring preparation of RFS and project take-off.

Further, the role handles day-to-day customer management operations and provides timely resolution for customer issues and complaints.

The role is required to regularly interface with the client and take account of any changes in customer needs. The role is responsible for practicing effective relationship management, especially for clients requiring data solutions, to nurture associations.

Establishes productive, professional relationships with key personnel in assigned customer accounts.

Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts

Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

Manage execution of Etisalat agreements / contracts and perform visual audits of accounts, correct compliance issues, identify new sales opportunities.

Prepare and deliver effective selling presentations that implement approved Customer Business Plans and employ effective game theory and negotiating strategies.

Requirements

Experience (Yrs& Field): Minimum 2- 4 years of strategic sales experience in a B2B sales environment.

Mandatory UAE Telecom Experience 2 Years and Above

Educational Qualification Essential Graduate / B. Tech. (Electronics/ Telecom) or an equivalent recognized diploma in IT / Telecom engineering

Professional Certifications Practical / user level understanding/knowledge of IT/ Telecom technology - networking concepts and LAN/WAN/Desktop/NMS/telecom infrastructure, voice & data technologies

Basic Excel skills

Skills & Abilities

Excellent Prospecting, Negotiation, Selling, communication and presentation skills.

Proven ability to manage multiple projects at a time while paying strict attention to detail.

Strong interpersonal skills, customer focus and strong ability to engage and communicate at all levels of the client s organization, including executive and C-level mgt.

Strong drive for results, Customer management skills & Result oriented.

Benefits